Background
As a result of product shortcomings and/or improper installation procedures by the developer’s subcontractors, some window failures are occurring. Find out more about Thermal Pane Window Failure here.
Existing windows are Wenco, Norco and Caradco, and existing sliders are Park-Vu and Norco. Wenco, Norco and Caradco were all bought out by JeldWen, who has improved the windows by using a treated wood core and newer sealant materials.
Existing Window Warranties
Norco windows installed prior to Jan. 1, 2004, have a 10 year replacement warranty on the glass. For the next 10 years the warranty will replace the glass at 40% discount off the current retail price.
Norco windows installed after Jan. 1, 2004, have a 20 year replacement warranty on the glass. The newer sealant glass has an ID number etched and should be under the 20 year warranty. No etching means older style window beyond the 10 year warranty, but the 40% discount should apply.
Replacement Installation Process
The HTCA Building Committee and Information Management Team have established a THREE STEP PROCESS to expedite approval of a Co-Owner’s request to replace windows and exterior doors. Please refer to the following document before beginning the replacement process:
Process for Replacement of Windows and Exterior Doors
This document provides the details of the three main steps of the replacement process:
A. STEP ONE: Submission of CCIS Request and Co-owner Due Diligence
B. STEP TWO: Submission of Application Materials for Approval
C. STEP THREE: Receipt of Letter of Approval, Finalizing Arrangements and Installation