FAQs (Frequently Asked Questions)

Who is responsible for deck maintenance, repair and replacement?

Decks are the responsibility of co-owners for maintenance, repair and replacement. There are specific requirements related to deck replacement and the HTCA Building Committee has a designated member who assists co-owners with finalizing plans. The Board and/or Building Committee approval of an exterior modification request for deck replacement is required prior to beginning any demolition and reconstruction.

HTCA has complied a Preferred Service Providers list that includes providers for deck replacement. Preferred providers have successfully demonstrated compliance to both HTCA and City of Muskegon requirements. Preferred providers also have met HTCA requirements for all insurance coverage.

When does the recycling get picked up? Recycle Schedule?

Harbour Towne is in Area 1 (yellow) on this schedule.

I think I missed the last newsletter/email?

Watch for the newsletter in your email inbox on the last day of the month. Don’t see the newsletter in your inbox?  Read the Troubleshooting Tips below.
Newsletters and emails are also available in the Protected Resources section of CCIS. For more information, follow these links: Newsletters and emails
(Contact the Management Company if you need Co-Owner login information.)
Don’t have email or computer?  You can use a computer at a library to open/read/print the newsletter or email.  Or you can offer to pay a Harbour Towne neighbor to print them for you.

Troubleshooting Tips: Make sure you’re getting Harbour Towne emails:

• Verify your email address with the Management Company.
• Request an email test from the website/email manager.
• Make sure your email system accepts mail from our address (and doesn’t send it to Junk Mail or SPAM): NoReply@HarbourTowneCondos.com.  Instructions for safe-listing an email address in various email system can be found here.  Or search the web using specific keywords – Google (or Yahoo) mail, Safe Senders, or Whitelist, or Trust, etc.

Where can I find my neighbor’s phone number, email?

Log in to Protected Resources to view the Co-owner Directory. Contact the Management Company if you do not have credentials.  Some Co-owners have requested that their contact information not be shared in the directory.

Where are the Board meeting minutes?

Minutes are stored in the Protected Resources area which is inside the Maintenance Request System (CCIS). CCIS is the system we’ve used for maintenance requests since 2011. In CCIS, each condo unit has a unique username and password. To set up your private credentials, contact the Management Company.

When and where are our Board meetings?

Board meetings are described on the Management page. Usually, meetings are held at the USS Silversides Submarine Museum on Bluff St., on the 2nd Wednesday of every month. The Calendar shows any changes to this schedule.

How are our finances doing?

Monthly expense reports, balance sheets, and reserve fund statements are Protected Resources and are accessed via the CCIS/Request System. Contact the Management Company if you need to set up login credentials.

How do I update my contact information in CCIS?

Please watch this video for instructions on updating your CCIS User Profile:
Update User Profile.
To update your profile, log in to CCIS; contact the Management Company if you need to set up login credentials.

The directory is updated manually, usually on the last Friday of the month, so your changes will not appear in the directory until then.  

I don’t see my Requests in the Maintenance System?

Since secure documents are stored within CCIS, you are first directed to a page to access those protected resources. To review your Requests, click the Current Requests tab along the bottom of blue banner at the top of the screen (see below). There is also a tab to return to the Resources page, and one to Submit (a new) Request.

Can my wife/husband get unique login credentials to access the Protected Resources?

At this time, CCIS allows only one set of login credentials per condo unit. Therefore, all owners of a unit share the same username and password.

Why do I have to do math before submitting a Request?

In the past, a spammer (a person who spams systems) began entering bogus requests in CCIS. While this was apparently harmless, it caused extra work for the Management Company who initially saw these as legitimate requests. Excess requests also bog down our server. Adding two numbers together before submitting makes it more difficult for spammers to enter requests in the system.

Do I have to change the light bulbs on my garage?

Electric “Exterior” Fixtures, Outlets & Dusk/Dawn Timer: Electrical repairs and replacement including timers and light bulbs are the responsibility of the Association.

For assistance with garage bulb replacement, submit a request, or contact the Management Company.

Can I store my kayak on my patio?

As of October 11, 2017, the Board rescinded the Kayak Storage Policy.  Currently, “No watercraft is to be stored on common elements or limited common elements for more than 48 hours per the Bylaws.”

However, Harbour Towne Marina provides kayak storage with easy access to launch! Click here for the current rate. There are no additional launching fees.

When will my unit be painted/stained?

The current plan calls for units to be stained on an as-needed basis. More information is found on our Building Exterior page.

What is my building number and unit number?

Refer to this Cross Reference of Address / Building / Unit numbers (pages 1-5 are sorted by street numbers, pages 6-10 by building numbers, and pages 11-15 by unit numbers).

Or log in to Protected Resources , click the Profile tab and scroll down to Owner’s Unit. Click the address link to open the Units page to view Unit Details, Current Owner, Past Owners and Workorder History.

Click here for a property map and building layout.

How do I change the color of my front door?

Beginning in 2016, there are four color options for entry doors. Read more about it on our Color Options for Front Entry Door page.

When are we spraying for bugs? What do I have to do?

Harbour Towne contracts with an outside provider to apply pesticides every summer. Current information about the pesticide treatments is given on the Pest Control topic on the Grounds page. Check the Calendar for scheduling.

Can I expand my deck?

Co-owners use the Exterior Modification procedure to request approval for all modifications outside their condo unit.  See Decks page for more information.

Are there guidelines for adding or replacing storm doors? 

Guidelines for the types of storm doors permitted and where to purchase are published here.

Can units be rented at Harbour Towne?

Yes, Harbour Towne allows rentals, however, the proposed lease must be submitted to the board. For more information, see the Governing Documents page or contact the Management Company.

How do I order a beach pass from the City of Muskegon?

Please see the Muskegon City and County topic.

What is the Information Management Team?

The IM-Team was created in February of 2018 to manage the information resources of Harbour Towne. Our Mission is: The IM-Team supports the goals of Harbour Towne Association (Board, Committees, Management Company, and Co-Owners) by developing and maintaining tools and processes for the management and accessibility of information. To learn more or to join us, please click here.

Who is Gerow Management?

Gerow Management was the agent charged with the day-to-day management of our property from November 2015 to July 2021.

Any news on The Docks (Damfino) proposal?

Refer to the Community News section on the HTCA Community page.

My question isn’t here?

Please send your question to the Website Manager. We’ll add it to the list!